Who we are
This website, mountainmist.gosmartagro.com, is operated by SmartAgro Farm Solutions LLP ("SmartAgro", "we", "us" or "our"). This policy explains how we handle personal information collected through this website, in line with the Digital Personal Data Protection Act and other applicable Indian laws.
Information we collect
Information you give us
- Your name, email address and mobile number when you submit an enquiry form.
- Any other details you share with us by phone, email, WhatsApp or during a site visit.
Information collected automatically
- Your IP address, which is recorded with your enquiry.
- Device, browser and usage information, such as pages viewed and how you arrived at the website, collected through cookies and similar technologies.
How we use your information
- To respond to your enquiry and contact you about Mountain Mist by phone, SMS, WhatsApp or email.
- To arrange site visits and share project information you ask for.
- To complete KYC and other legal requirements if you choose to participate.
- To understand how the website is used and to improve it.
- To measure and improve our advertising.
- To prevent fraud and misuse, and to comply with the law.
Cookies, analytics and advertising
This website uses tools such as Google Tag Manager, Google Ads and the Meta Pixel. These services use cookies and similar technologies to measure visits, understand how the website is used and show relevant advertising. They may collect information such as your IP address, device details and pages visited.
You can block or delete cookies in your browser settings, and manage ad preferences in your Google and Meta account settings. Some parts of the website may not work as expected if cookies are disabled.
Sharing your information
We do not sell your personal information. We share it only as needed with:
- Our CRM and communication service providers, who help us manage and respond to enquiries.
- Analytics and advertising partners, as described above.
- Professional advisers, banks and partners involved in your participation, where needed.
- Government or regulatory authorities, where required by law.
Our service providers may process information on servers located in or outside India. We expect them to protect it appropriately.
How long we keep it
We keep your information only for as long as needed for the purposes described in this policy, or as required by law. After that, we delete or anonymise it.
How we protect it
We use reasonable technical and organisational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Subject to applicable law, you can:
- Ask for a summary of the personal information we hold about you
- Ask us to correct or update it
- Ask us to delete it, where we are not required to keep it
- Withdraw your consent to being contacted at any time
- Raise a grievance about how your information is handled
To make a request, email [email protected]. We may need to verify your identity before acting on it.
Children
This website is intended for adults. We do not knowingly collect personal information from children.
Links to other websites
This website links to other websites and services, such as YouTube, Google Maps, WhatsApp and social media. Their own privacy policies apply when you use them.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact and grievance redressal
For questions or grievances about your personal information, please contact SmartAgro Farm Solutions LLP:
- Email: [email protected]
- Phone: +91 9739133300
- Office: #2471, 2nd Floor, 10th Cross, E Block, Sahakar Nagar, Byatarayanapura, Bengaluru, Karnataka 560092